The most common problem is trying to login before you
have activated your account using the confirmation code that we
emailed to you. Logging in before your account is activated will give
you an "Account Locked" message. Also, please note that both Userid
and Password are case sensitive.
If your account is locked due to too many invalid login attempts,
try using our password reminder function. This will reset your account,
change the password, and email you a copy of the new password.
If you don't receive a confirmation email, either you entered the email
incorrectly during registration, or we couldn't contact you or your
ISP's mail server. If you entered
the email address incorrectly, you will have to re-register using
a different userid/password pair. If your mail server is down, you'll
need to wait until it is back up before you can successfully complete the
|No Confirmation Received|
We insist that we have at least one reliable, proven way of contacting
you, should there be a problem with your account. If you choose to sign
up to one of our mailing lists, we need it for that as well. The email
address will never be used for anything without your prior consent.
|Why do you need my Email|
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