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What types of devices can I monitor? |
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If your service is available over the network, we can arrange for a custom script to monitor your service.
What are sensors? |
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Why would I use multiple sensors? |
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By employing multiple sensors to monitor you network, you get the benefit of knowing if an outage is affecting multiple locations, making it much more likely that the problem is either with your network or your direct upstream ISP.
How do you handle errors? |
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An exception to this three attempt rule is the ICMP ping monitor which will attempt 15 consecutive pings before reporting the device in error in any given monitoring interval. Note that the High Frequency Ping monitor is a different type of device monitoring that adheres to the 3 failed attempt rule before reporting a device in error.
What are credits? |
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For example, if on January 1st you purchased sufficient credits for 2 Standard devices for one year, and a day later decided to upgrade to the Advanced device configuration, you would not need to pay anything. Instead, your credit consumption rate would simply consume the credits more quickly so that in 6 months, you would have used up all the credits purchased.
Our pricing model documents the number of credits you may purchase for any one device under a given configuration. You are free, however, to configure the devices however you choose, and however many devices you want. The only things that changes is the rate at which your credits are consumed.
The number of credits you have available, the rate at which your credits are consumed, and the amount of time you have left before your subscription expires is always shown on the Configure/Status page.
How quickly are credits consumed? |
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"Advanced" device configurations consists of devices that are monitored from more than one location (sensor), and/or at a rate of once every 5 to 10 minutes. Advanced configurations consume credits at a rate of 2 per day.
"Enterprise" device configuration consists of configurations that monitor your server every 1 or 2 minutes, or use the High Frequency Ping monitor to monitor your server every second using ICMP echo requests. Enterprise configurations consume credits at a rate of 5 per day.
What types of alert notification do you support? |
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What are alert profiles? |
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There is no charge for us sending you alerts, nor do we charge you anything for sending alerts to multiple recipients. You may set up your profile to notify however many addresses you choose, at the times of your choosing.
What is "Make Public"? |
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Do you support web forms? |
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Do you support secure web sites (SSL)? |
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Do you support password protected web sites? |
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If you are using a CGI based login approach, our custom multi-page
web scripts can be used to generate logins and form submissions.
Custom scripts, depending on their complexity, will require a setup
fee. Contact us for a quote.